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1. Change of Mind
1.1 Under the “Distance Selling Directive” a purchaser has the right to return goods within 14 working days (see above).
1.2 This option does not apply to Business Customers or software.
1.3 If you wish to return goods to us under the “Distance Selling Directive” you must contact our Customer Service Department by sending an email to admin@Officetech-express.ie indicating this as the reason for your return of goods (see Return of Goods) and obtain an RMA (Returned Merchandise Authorisation) number. It is the responsibility of the purchaser to return the goods to us at their expense and liability. Proof of return is essential. The goods will be checked upon receipt and where they meet the requisite conditions a credit will be issued using the same method as used to pay for the goods. If the goods are found to have been damaged a credit will not be issued and the purchaser will be notified that the goods will be made available for collection. If the goods are then not collected within 30 days they will be disposed of without recompense.
2. Return of Goods
2.1 We will accept the return of goods found, on delivery to the Customer, to be faulty or not working in accordance with the manufacturer’s specification and notified to us within 14 days of receipt (see RMA below) or within the manufacturer’s warranty return policy.
2.2 If you wish to return goods to Officetech-express you must first obtain an RMA (Returned Merchandise Authorisation) number from our Customer Service Department by email to admin@ Officetech-express.ie. The reason for using email is to provide a record. Returns will only be dealt with by e-mail. An RMA will remain valid for 21 days but return of goods must be made within seven working days of RMA issuing. It is your responsibility to return the goods to us. A proof of return is essential.
2.3 Goods returned to us must show the RMA number clearly on the outside of the packaging or they will not be accepted at our warehouse. They must be packaged securely and include all manuals, accessories, original packaging and the manufacturer’s packaging must not be defaced. A charge will be applied to rectify any damage to the goods or packaging. Once payment or purchase order has been received for the order, where a product is returned mistakenly as faulty a charge of €50 or 20% of item/order to be cancelled or returned whichever is higher, this only applies to business Customers and is at our discretion excluding all other delivery charges.
2.4 Any software that has been opened cannot be returned.
2.5 Orders with a pre-approved RMA can be refunded within 30 days of cancellation. We do ask that all goods are returned before a refund is issued, however, this is not obligatory. In other cases (excluding “Distance Selling Directive” returns) we will, at our discretion, raise a credit less any applicable charges to remedy any damage as outlined above.
2.6 Goods returned as faulty or where any damage to returned goods is judged to be excessive or to have caused the fault for which the goods are returned or are subsequently found not to be faulty, as defined by the manufacturer’s warranty, will be subject to a handling charge. In such cases the Customer will be notified that we will not accept the return and the goods will be made available for collection. If such goods are then not collected within 30 days they will be disposed of without recompense
2.7 Products that are specially ordered may be non-returnable or may have unique return restrictions on returns provided at the time of sale.
2.8 Unless explicitly confirmed orders placed on our website, by telephone or by e-mail are solution assured by the Customer and are subject to Computer Media Products ULC T\A Officetech-express Terms and Conditions of Sale.
3. Manufacturer’s Warranty
3.1 All goods supplied carry a manufacturer’s warranty. This will deal with the repair of any product which was working at the point of receipt but developed a subsequent fault. Warranty varies with product and manufacturer and you should check your documentation and contact the manufacturer or their advised agent for help before returning goods to us. Our Customer Service Department can advise you on this.
3.2 LCD screens: Pixel failure on LCD screens is not unusual and acceptable to a prescribed level under international standards. If you feel you are affected by this please contact our HPE, Aruba or our Customer Service Department We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.